A) Given that our client has issued us with a warrant it is clear that they regard this account as unpaid. If you have not previously contacted the Local Authority concerning your payment then it will be necessary to provide evidence to us or the bailiff allocated to collect on this Warrant. We will require a copy of your bank statement showing the amount of the payment, the cheque number and the date. If you have any other documentary evidence such as a receipt or credit card reference then this also will need to be provided. We will then contact our client to establish whether any such payment has been received. In the meantime we are prepared to hold the account for a period of seven days within which you must send us the information. Failure to meet this deadline will mean that these will have to take the account of hold.
A) In order to support your claim for having been declared bankrupt we need to see the documentary evidence from the court giving the details and the date of the bankruptcy notice and any other information which you can supply. Upon receipt of this we will investigate the matter further. This would normally lead to the case being closed but we reserve the right to review the paperwork to ensure that this is the correct procedure.
B) We note that you claim that your company has been put into liquidation. In order to confirm that this is the case we require to see the details of the creditors statement giving full details of the assets and liabilities involved before we can close the case. We will wish to ensure that our client has registered their claim if appropriate.
A) Our Trade Association and Statutory Regulations require that we only enforce warrants within certain hours of the day these are [?] from 6am to 8pm. We have a duty to act fairly but also we seek to minimise abortive calls as this only leads to further expense and inconvenience for all concerned. We therefore find that calling at a time before people have for example left for work ensures that we can make contact more often or not with the person named on the warrant. Naturally we regret any inconvenience but this is a standard procedure within the enforcement industry.
A) We regret that we can find no trace of any payment within our systems. Naturally we have very tight internal controls and have to account for every amount of money which we receive. Can you please therefore supply us with full details of the amounts paid and the date and time of payment together with documentary evidence to support your claim. This could be a copy of the bank statements or credit card statements and any other evidence which will allow us to agree your claim. We will place your case on hold for a period of seven days to allow you to produce the necessary information.
A) We have no record of any correspondence having been received to date. We have a very close control over all correspondence received in the building as we are handling large volumes of warrants and related documentation. We can accept that an occasional letter can go astray in the mail but it is unlikely that this will occur more than once and then only rarely. We would ask you to send us a copy by recorded delivery or fax to ensure that we can give this matter our prompt attention. We are prepared to put this matter on hold for five days to allow you to send us the information. Failure to supply the relevant information will mean that the enforcement process will continue.
A) We regret that you consider that our bailiff has been rude or aggressive. It is sometimes necessary for our enforcement officers to be firm and on occasions forceful in terms of the way that they express themselves as far as their Statutory Responsibilities are concerned. It is almost inevitable that collection of Warrants can be seen as an emotive and potentially upsetting experience. We have a strict code of company practice and complaints of this nature are extremely rare and are often explained by a different perception by the person against whom the Warrant has been issued.
We do everything in our power to minimise such situations but this is seen as being almost an evitable interpretation of the actions that need to be taken to enforce a Warrant.
A) We regret that this situation occurred but our Enforcement Officer was merely carrying out his Statutory Duty. Obviously he could not know that your child would be at home on their own at the time of his visit. It will be necessary for him to make a return visit I order to enforce the Warrant in accordance with our clients instructions.
A) Our charges are based on a full record of all actions and visits undertaken by our staff. These are set out below. As you will see visits may have been made when you were not present and in normal circumstances we would expect the same Bailiff to be enforcing your Warrant over a period of time. The cost of the visit is set out by regulation and has been agreed by our client as reasonable. We regret therefore that these charges stand and will need to be paid in order to settle the warrant.
A) We wish to point out that our client has clear policies with regard to disabled drivers and that more than adequate provision is made throughout the Statutory process to ensure that all appropriate concessionary treatment has been granted.
We must assume therefore that he Warrant is correctly issued and we are acting in accordance with specific terms of the Service Level Agreement with our client with regard to those who are disabled.